Stakeholders
Stakeholders Communication
The stakeholders’ communication results will be reported to the Board of Director at least once a year. In 2023, the stakeholders’ communication results were reported to the Board of Director on November 10, 2023.
Investors
For our investors, Feng Tay strives to improve the timeliness and transparency of information disclosure. In addition to regularly disclosing information as required by the law, Feng Tay actively participants in investment forums held by domestic and foreign securities companies and investor conferences, The released information such as financial figures and operational performance is carefully explained to help investors better understand Feng Tay's financial position.
Communication Channels and Measures:
- Disclose monthly earnings and shoe production and sales volumes
- Disclose quarterly financial reports
- Disclose corporate governance and material information on the website of the Market Observation Post System
- Participate in the investor conference and investor forum
- Publish the company profile and sustainability report
- The investor relations section of the company website
- Spokesperson and contact information for shareholders
Communication Channels and Measures:
- Information disclosure
- Operational performances
- Risk management
- Corporate governance
- Sustainable Development
Contact Information:
Spokesperson：
Amy Chen / Finance Chief Director
Tel：+886-5-5379117 EXT. 833
email：amy.chen@fengtay.com
Customers
To maintain transparent communications with our customers, Feng Tay regularly provides them with reports on product quality and production progress, and accepts audits by our customers. When a customer's quality complaint is received either at a production plant or at the Headquarters, the top executive of the business division is promptly notified. Progress reports on the reason for complaint, the cause of quality problems, corrective measures, and attribution of responsibility are submitted regularly until the improvement plan is completed. Through this feedback mechanism and regular interactions with the customers, we are better able to meet customers' needs, and to improve product and service quality.
Communication Channels and Measures:
- Maintain intensive and extensive contacts through emails
- Present monthly score cards
- Participate in the regular meeting, the periodical business review and the on-site auditing
- Make improvements according to the feedback from customers
- Accompany customers to production plants for walk-through and trial productions
- Participate in training sessions organized by the customers
- Publish the company profile and the sustainability report
Communication Channels and Measures:
- Human resources development
- Labor safety and health
- Code of conduct
- Product price, safety, quality and delivery
- Research, development and innovation
- Sustainable Development
Contact Information:
Sustainable Development Executive Officer Office / Specialist
Ariel Huang ariel.huang@fengtay.com
Elly Shen elly.shen@fengtay.com
Employees
The Feng Tay management team regards the dialogue with employees as a basic responsibility. Company information is conveyed to employees accurately and timely through daily announcements. We make use of various communication channels, including the permanent General Manager Mailbox, the Grievance and Suggestion System and the Labor Union to listen to employees' voice. To continuously improve our management system, we hold new employee orientation seminars, face-to-face meetings with employees, exit interviews and supportive conversations to understand the issues that concern the employees.
Communication Channels and Measures:
- Regularly hold the Employee-employer meeting and the Labor Association meeting
- Regularly hold the Employees Welfare Committee meeting
- Regularly hold meetings of various functional committees
- Set up the General Manager Mail Box, dedicated telephone number and "Grievance and Suggestion System"
- Regular face-to-face communication between employees and management
- Announcements of internal regulations, personnel changes
- Internal website, email and newsletters
- Employee Assistance Program
Communication Channels and Measures:
- Salary and welfare
- Occupational safety and health
- On-the-job education and training
- Career development
- Employee-employer relationship
- Employee Care
Contact Information:
Sustainable Development Executive Officer Office / Specialist
Ariel Huang ariel.huang@fengtay.com
Elly Shen elly.shen@fengtay.com
Suppliers
Suppliers are Feng Tay's close partners. In the product life cycle, we need suppliers' involvement to create synergy in corporate social responsibility related issues, such as environmental stewardship, occupational safety and health management, and workers' rights protection. Therefore, we constantly convey our values to the suppliers. We also collaborate with brand customers to audit and monitor suppliers' practices in the above-mentioned issues of corporate responsibility. Annual materials policy seminar and suppliers fair are held to strengthen our relationships with suppliers as well.
Communication Channels and Measures:
- Contact through email
- Conduct supplier audits
- Regularly visit and hold meetings with suppliers
- Feedback for further improvement
- Host supplier conferences
Communication Channels and Measures:
- Environmental regulations
- Product quality and pricing
- Supply chain management
Contact Information:
Sustainable Development Executive Officer Office / Specialist
Ariel Huang ariel.huang@fengtay.com
Elly Shen elly.shen@fengtay.com
Community
Feng Tay believes that a long-lasting company is rooted in a sustainable community. Since day one, it has taken on the mission put forward by the founder, Mr. Chou-Hsiong Wang - to care for the community and give back to society. Through the programs of the foundations we established in Taiwan and China, as well as the efforts of our production plants in each region, we continue to fulfill this mission.
Communication Channels and Measures:
- Corporate Social Responsibility
- Employees participate in the activities of public welfare
- Regularly conduct environmental testing
- Sponsor community activities and make social contributions
- Organize public welfare activities
- The CSR section of the company website
- Visit and sponsor neighboring communities and schools
Communication Channels and Measures:
- Environmental protection
- Care for community
- Give back to society
- Human resource cultivation
Contact Information:
Sustainable Development Executive Officer Office / Specialist
Ariel Huang ariel.huang@fengtay.com
Elly Shen elly.shen@fengtay.com